Contact and grievances
General enquiries
Grievance Officer
Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is:
Amit Puri
Grievance Officer, FLATPING INFOTECH (OPC) PRIVATE LIMITED
Email: info@ishq.net.in
Address: 6/17, 18, Double Story, Jangpura Extension, Jangpura, New Delhi – 110014, Delhi, India
How to raise a grievance
Email the Grievance Officer with:
- your name and the email address on your Ishq account;
- what happened, with dates;
- the username or profile involved, if there is one;
- what you would like us to do.
What happens next
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days of receiving it.
- We tell you the outcome and the reason for it.
Urgent safety concerns
If someone is in immediate danger, contact the police first. Then tell us, and mark the subject URGENT.
Content showing the sexual abuse or exploitation of a child, or the non-consensual sharing of intimate images, is removed as an absolute priority. Report it in the app or write to info@ishq.net.in with URGENT in the subject.
Data protection
For access, correction or erasure of your personal data, see the Privacy Policy and delete your account. If we do not resolve your complaint, you may approach the Data Protection Board of India.